Diana Norbury
SVP – Multifamily Operations
Pillar Properties

Diana Norbury is responsible for Pillar Properties multifamily portfolio with a focus on operational and financial performance. Her passion lies in combining superior talent management with forward-thinking solutions to enhance the resident and team member experience. In addition to overseeing operations, Norbury leads the IT department, which supports both Pillar Properties and sister company Merrill Gardens. Her leadership in technology ensures the implementation of advanced systems that drive innovation across the organization.

Since joining Pillar, Norbury’s efforts have included refining revenue management and business intelligence practices, talent management and education, operational systems implementation and training, lease-up and marketing strategies, and developing company policies and procedures for the growing portfolio. The superior team she has assembled at Pillar Properties speaks to her strength in attracting and retaining talent and mentoring them into future leaders.

With over 20 years of experience, Norbury’s tenure includes portfolio management of multifamily rental communities and condominiums across various U.S. markets. She is an IREM Certified Property Manager, serving on the local chapter’s executive council as Vice President of Education, and as a member at large on the National Education and Product Knowledge Committee. IREM recognized Norbury’s achievements by naming her the 2018 CPM of the Year.

Norbury holds a B.S. in Management from the Georgia Institute of Technology, with a minor in Organizational Psychology and Marketing.