Courtney Gaines
Vice President – Client Strategy
Avenue5 Residential

Courtney began her multifamily career in 1997, and has overseen performance for stabilized, lease-up, mixed-use, active senior, and value-add assets in major markets across the nation, along with assets undergoing repositioning as well as complex capital improvement and renovation projects. She possesses experience in preparing monthly and quarterly financial updates and variance reports for property owners, creating and implementing strategies to ensure financial strength and operating efficiencies, employing proactive fiscal management practices to maximize NOI, developing pricing plans to balance short-term and medium-term revenue and occupancy goals, monitoring monthly operating statements and taking corrective action, conducting comprehensive market and industry trend analyses to identify market opportunities for multifamily owners, overseeing comprehensive property audits and inspections, identifying and mitigating asset liability issues, reducing delinquencies and bad debt, completing operational underwriting, leading due diligence and property acquisition and disposition processes, and hiring, training, and mentoring associates. Prior to joining Avenue5, Courtney served in operations and client services leadership roles at firms including RPM Living LLC, GVA Property Management, CLEAR Property Management, Laramar Group, Riverstone Residential Group, The Collier Companies, and Westwood Residential. She is affiliated with the Texas Apartment Association and local chapters in Dallas, Fort Worth, Austin, San Antonio, and Houston.